If the output is Helvetica, run Terminal command 'defaults delete -g NSFont', which reverts to system's hardcoded default which is Helvetica. Run the Terminal command 'defaults read -g NSFont', which outputs the name of the font specified in computer's preferences plist for given user account.Ģ.

You can also do it manually using Terminal as explained below (if you are a certified geek who knows what Terminal is):ġ.

In this case, contact us for further help. If it doesn't find the font problem we know about, it does nothing (and tells you so). If it finds a problem, it offers to fix it (after you confirm).

The easiest way to fix the problem is to run this small application.

Fix a font default that is probably causing the problem.Create a new user account, and then install Prism 6.0h while using that account.If you still have crashing issues, you have two options. In most cases, the problem is solved by updating El Capitan. On a few computers running El Capitan 10.11.

If you have problems, please submit your request at with your serial number. To update Prism, drop the Help menu and choose Check for updates. If you are using 10.11.0, we strongly recommend updating whatever is current. Here is a list of fixes in 6.0h. We have released Prism 6.0h which fixes/bypasses many problems Apple introduced with OS X 10.11 El Capitan.

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